Some important information before you book;

Our tiered pricing is based on the level of Stylist you choose to see, categorized into 4 Levels:

• Graduate Stylist   

• Stylist

• Senior Stylist 

• Director

Each Stylist’s level is determined by their experience, skill, and popularity within the salon. 

When you book an appointment with a Graduate Stylist, please be aware that they have less than 3 years of shop floor experience. They are elevating their skills with practice and expanding their portfolios which this is reflected in their pricing. This means you can enjoy quality services at a more accessible price point while supporting our graduates on their journey.

We recommend booking in with a Senior Stylist or a Director for any advanced colouring and cutting.

This tiered approach to pricing is designed to be fair, simple, and transparent. We encourage you to consider that higher-level stylists will typically require advance booking due to their  demand.

We have a non-negotiable Patch Test Policy in place, this is for the safety and wellbeing of our clients.

Patch tests are compulsory for all new clients, your patch test will expire if you have not had a colour service at hair of dreams for over six months, and will need to be re-done prior to your appointment. It is the clients responsibility to ensure their patch test remains up to date and are able to attend their patch test no later than 24 hours before their colour service.

All patch tests are recorded, signed and dated in the salon.

Unfortunately we can not carry out colour services on clients who do not have a valid, up to date patch test record under any circumstances due to insurance purposes.

You do not need to book in for a patch test, simply pop into the salon no later than 24 hours before your appointment during our opening hours (it only takes a couple of minutes).

Please remember to leave your patch test on your skin for the full 24 hours to test for allergies or reactions. Rinse immediately if you experience any discomfort and please alert us of your reaction at the earliest convenience, we may be able to use an alternative brand for your patch test with notice.

Please note - If you fail to come in for your patch test, your colour appointment will need to be cancelled or rescheduled and late cancellation fees may apply

We advise that you only park in the 'Ringo' car park located on Nags Head Lane when booking in for Colour and/or Hair Extension Services to accommodate your full booking.

This is around a 4 minute walk from the salon so please allow enough time to get parked and walk to the salon in-time for your appointment.

You will be able to park in the Tesco or Morrisons car park for free if you are booked in for a shorter/single service. These can include, but are not limited to;

- Cutting services

- Blowdrying/Styling servies

- Consultations

- Patch Tests 

Tesco and Morrisons is around a 2 minute walk from the salon so please allow enough time to get parked and walk to the salon in time for your appointment.

It is likely that due to how busy we are, you wil not have time to move your car during your appointment.

Hair of Dreams can not be held liable for any penalty charge notices issued during your visit.

To ensure that you and our other clients enjoy the best possible experience when visiting Hair of Dreams, we ask you arrange childcare for any children under 12 (where possible) to maintain a calm and relaxing atmosphere in the salon and to also ensure that your appointment is not pro-longed.

Due to limited seating, we kindly request that you do not bring friends, relatives or spouses along to your appointment unless this has been pre-approved.

Dogs are not permitted within the salon due to potential allergies.

Consultations are required prior to all hair extension fittings. This includes existing clients booking in for a new set.

Consultations are required to precisely colour match the hair and carry out a thorough examination of your hair to best advise which method, thickness and length is most suitable for you.

It is the clients responsibility to ensure deposit cost to cover the hair cost and shipping is paid no later than 3 working days before the fitting appointment to allow time in case of courier delays. Please alert us once deposit ihas been paid (by telepgone:) so that we can process the order as soon as you have transferred the deposit cost.

The account to send your hair deosit can be found below, or on the yellow form provided at your consultation

HAIR OF DREAMS LIMITED

ACCOUNT NUMBER - 50027864

SORT CODE - 23-05-80

REFERENCE - YOUR FULL NAME

PLEASE NOTE

We can maintain hair extensions fitted by third party salons, however, you will need to book a consultation beforehand to ensure they are in a maintainable condition (a removal fee of £30 will be added to the total cost for all re-fits on installs carried out elsewhere) 

If you are supplying your own hair extensions, this is done at the clients own discretion and Hair of Dreams can not be held liable for faulty hair extensions obtained by the client.

We accept all major credit and debit cards including american express. Our card machine also accepts Apple Pay.

We also accept Cash payments.

Unfortunately, we doh not accept bank transfer except for Hair Extension Deposits.

PLEASE NOTE - Your bill must be settled before leaving the salon.

You may tip our staff in cash or using our QR code in the reception area to tip by card which goes directly to your stylist.

We would like to share a few important tips regarding what to wear to ensure you have a comfortable and enjoyable experience while safeguarding your clothing.

- Please dress comfortably for your appointment, but kindly avoid hooded clothing and high collars, as this allows us to cut your hair precisely. 

- We also recommend not wearing roll neck tops as they can be difficult to protect during colour services. 

- Lastly, we suggest that you refrain from wearing exensive clothing or your favourite clothes to the salon. While we take every precaution to protect your clothing with gowns and capes, it is possible for tint or bleach to accidentally fleck or run during colour application or rinsing. 

Although these risks are rare, Hair of Dreams can not be held liable for colour damaged clothes. 

Thank you for your understanding.

We ask that you please give us at least 24 hours notice when cancelling or rescheduling your service. 

We ask that you please give us at least 24 hours notice when cancelling or rescheduling your service. You can cancel/manage your appointments using our app, our online booking, or calling the salon directly. If the salon is closed at the time you wish to cancel, please email us at hello@hairofdreams,co.uk. 

If less than 24 hours notice is provided or you no-show, a late cancellation/no-show fee will be deducted from the card details entered when scheduling your appointment.

If you are more than 15 minutes late for your appointment, it is likely that the stylist will not be able to carry out your full service, If an appointment needs to be cancelled or rescheduled due to lateness, the late cancellation fee/no-show fee will apply. If a stylist has time to carry out your service at an alternative time on the same day, the fee will be waived. 

OUR LATE CANCELLATION/NO-SHOW FEE - 30% of the monetary value of services booked.

PLEASE NOTE - We do not take deposits, your card will only be charged in the event that you cancel within 24-hours of your appointment, or you do not show up to your appointment.

PLEASE NOTE - If you cancel with less than 24 hours notice/no-show 3 times, you will be struck off from our database.

By using our online booking platform you agree to our booking terms and our lateness/late cancellation & no-show policy.

In the unlikely event that you are not 100% satisfied with your service - you must alert us by e-mail within 48 hours of your visit at hello@hairofdreams.co.uk

Correction work & refunds can only be processed once a senior staff member has determined the fault in-salon within 2 weeks of your original appointment date.

We encourage you to read our full salon policies for further information on this process.

Your satisfaction is our priority, and we appreciate your understanding.