Some important information before you book;

We have a tiered pricing system where you pay for the level of Stylist that you see. We have 4 levels of stylist; 

• Graduate Stylist 
• Stylist 
• Senior Stylist
• Director 

A Stylist’s level is determined by their experience, skill and popularity

When booking in with graduate stylists, it is in the understanding that they have less than 3 years of shop floor experience. They are elevating their skills with practice and building their portfolios, which reflects in their pricing

This approach is a fair, simple and transparent way of pricing our services - Higher level stylists will need to be booked in advance 

We have a strict patch test policy in place, this is for the safety and wellbeing of our clients

Patch tests are compulsory for all new clients and existing clients that have not had a colour service at hair of dreams for over six months. It is the clients responsibility to ensure their patch test remains up to date and are able to attend their patch test no later than 24 hours before their colour service

All patch tests are recorded, signed and dated in the salon

Unfortunately we can not carry out colour services on clients who do not have a valid, up to date patch test record due to insurance purposes

You do not need to book in for a patch test, simply pop into the salon no later than 24 hours before your appointment during our opening hours (it only takes a couple of minutes) 

Please remember to leave your patch test on your skin for the full 24 hours to test for allergies or reactions. Rinse immediately if you experience any discomfort and please alert us of your reaction at the earliest convenience, we may be able to use an alternative brand for your patch test

Please note - If you fail to come in for your patch test, your colour appointment will need to be cancelled or rescheduled 

We advise that you only park in the 'Ringo' car park located on Nags Head Lane when booking in for colour and/or hair extension services to accommodate your full booking.

This is around a 4 minute walk from the salon so please allow enough time to get parked and walk to the salon

You will be able to park in the Tescos or Morrisons car park if you are booked in for a shorter/single service. These can include, but are not limited to;

- Cut & blowdry

- Styling

- Consultations

- Childrens hair cuts 

This is around a 2 minute walk from the salon so please allow enough time to get parked and walk to the salon

It is likely that due to how busy we are, you wil not have time to move your car during your appointment

If you are booked in with one of our beauty therapists they can advise you where is best for you to park based on how long your services will take

To ensure that you and our other clients enjoy the best possible experience when visiting Hair of Dreams, we ask you arrange childcare for any children under 12 (where possible) to maintain a calm and relaxing atmosphere in the salon and to also ensure that your appointment is not pro-longed

Due to limited seating, we kindly request that you do not bring friends or relatives along to your appointment unless this has been pre-approved

Due to potential allergies we do not allow dogs on the salon premesis

Consultations are required prior to all hair extension fittings. This includes existing clients wanting a new set

Consultations are required to precisely colour match the hair and carry out a thorough examination of your hair to best advise which method, thickness and length is most suitable for you

It is the clients responsibility to ensure deposit cost to cover the hair and shipping is paid no later than 3 working days before the fitting to allow for delays. Please alert us once deposit ihas been paid so that we can process the order 

Please note - We can maintain hair extensions fitted by third party salons, however, you will need to book a consultation beforehand to ensure they are in a maintainable condition (a removal fee of £30 will be added to the total cost for all re-fits on installs carried out elsewhere) *Subject to availability 

We accept all major credit and debit cards including american express. Our card machine accepts apple pay

We also accept cash payments

You may tip our staff in cash or using our QR code in the reception area to tip by card which goes directly to your stylist

We ask that you please give us at least 48 hours notice when cancelling or rescheduling your service. If less than 48 hours notice is provided, a late cancellation/no-show fee of £25 will be added to your account as it is likely we will not be able to accomadate another booking 

Please note - we are unable to reschedule bookings if a late cancellation fee is outstanding on your account

If you are more than 15 minutes late for your appointment, it is likely that the sylist will not be able to carry out your service and you may incur a late cancellation/no-show fee

By using our online booking platform you agree to our booking terms and lateness/late cancellation & no-show policy

In the unlikely event that you are not 100% satisfied with your service - you must alert us by e-mail within 48 hours of your visit at hello@hairofdreams.co.uk

Corrections & refunds can only be processed once a senior staff member has determined the fault in salon - please read our policies for further information