Lateness, Late Cancellation & No-Show Policy

We ask that you please give us at least 24 hours notice when cancelling or rescheduling your service. You can cancel/manage your appointments using our app, our online booking, or calling the salon directly. If the salon is closed at the time you wish to cancel, please email us at hello@hairofdreams,co.uk. 

If less than 24 hours notice is provided or you no-show, a late cancellation/no-show fee will be deducted from the card details entered when scheduling your appointment.

If you are more than 15 minutes late for your appointment, it is likely that the stylist will not be able to carry out your full service, If an appointment needs to be cancelled or rescheduled due to lateness, the late cancellation fee/no-show fee will apply. If a stylist has time to carry out your service at an alternative time on the same day, the fee will be waived. 

OUR LATE CANCELLATION/NO-SHOW FEE - 30% of the monetary value of services booked.

PLEASE NOTE - We do not take deposits, your card will only be charged in the event that you cancel within 24-hours of your appointment, or you do not show up to your appointment.

PLEASE NOTE - If you cancel with less than 24 hours notice/no-show 3 times, you will be struck off from our database.

By using our online booking platform you agree to our booking terms and our lateness/late cancellation & no-show policy.